9 hours

Communicating with others is one of the most important skills required for successful day-to-day management of your job. Learn about good and effective communication skills with the public, clients and coworkers. Emphasizes telephone answering skills, taking clear, concise messages and communicating with the public. Understanding the grieving process and providing help and sympathy during the loss of a pet are covered.

Prerequisite(s): Admission to the Animal Care Aid Program

Offered in the following terms: 2010 Fall

For more information, timetabling or to register visit: NIC Connect