Online, 2 credits

This 12-week course is designed to introduce the student to the administrative duties and procedures required in a medical office/hospital setting. Topics covered include reception skills, appointment scheduling, telephone techniques, interpersonal skills, stress management, inventory control, mail processing, records management procedures, financial records, privacy and confidentiality issues, and medical ethics.

Prerequisite(s): English prerequisite for Applied Business Technology Program

Offered in the following terms: 2012 Winter

For more information, timetabling or to register visit: NIC Connect