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TCA-118

Leadership & Customer Service

3 credits

Technical skills and strong leadership qualities are essential for providing a quality adventure tourism experience. Leadership is taught on an ongoing basis through classes, workshops, and practical experience. Through co-leading with your classmates, you learn to understand different leadership styles and to learn through exercising judgment and practicing your own leadership style. This course is designed to give you a practical understanding of the role that leadership plays in having satisfied and healthy customers enjoying a positive trip dynamic. Communication skills, self-evaluation, conflict resolution and group building are stressed.

Prerequisite(s): Admission to the Adventure Tourism Diploma or Coastal Adventure Tourism Certificate Programs

Offered in the following terms: 2012 Winter

For more information, timetabling or to register visit: NIC Connect Leave Site