3 credits

In the first portion of the course we will review the front office operations within the context of hotel operations and the industry as a whole. Later we will focus on a comprehensive examination of the "Guest Cycle" during their stay including: reservations, check-in, postings night audit and hotel accounting and check-out. Lab time will include an introduction to a front office computer system similar in make-up to industry-standard systems and used extensively in regional resorts. Finally we will learn how to effectively utilize available tools and resources in managing the front office including planning and evaluation, yield management, and human resources management.

Prerequisite(s): Admission to the Tourism and Hospitality Management Program

Offered in the following terms: 2012 Winter

For more information, timetabling or to register visit: NIC Connect