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HUC-104 Non-Clinical Management of the Nursing Unit

3 hours lecture, .5 credit


An introduction to professional communication in a hospital unit setting. Topics include: perception of self and others, verbal and nonverbal communication, appropriate professional conversation, listening skills, self-disclosure and feedback, telephone skills, patient confidentiality. Examines communication methods and tools used by the Hospital Unit Clerk, and communication devices used in the hospital.


Prerequisite(s):

  • Admission to the Hospital Unit Clerk Program

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