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THD-171 Front Office Management

3 credits

In this course, learners will be introduced to the various categories of lodging accommodations and the diverse markets that they serve. The focus of the course will be on the structure, operations and management of the Rooms Division of a hotel, specifically the Front Office. Themes will include how the Front Office fits within the hotel operation, the guest cycle from reservations to checkout, and the basics of housekeeping operations, hotel security and guest safety and revenue management. Through various websites and online documents, learners will also acquire knowledge pertaining to current industry trends including computer applications and software, human resources best practices and lodging design trends. Students taking this course cannot receive credit for THM 107 Accommodating your Guest or TMA 170 Front Desk Procedures


  • C in one of Provincial English 12, English First Peoples 12, English Studies 12, ENG -096, ENG-098 or ESL-090; or assessment

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