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THM-107 Accommodating Your Guest

3 credits

In this course we explore the challenges of successfully accommodating our guests in a complex and changing set of tourism environments with ever increasing guest expectations of quality and comfort. Using hotel operations as a foundation we explore the needs of accommodating guests in various other contexts including resorts, cruise ships, B&B's, campgrounds, overnight tours and base camps. Using the "Guest Cycle" as our framework we then review the needs of the guest and their relationship with the accommodation provider before, during and after their stay. This includes the reservations process, check-in, interactions during the stay, accounting and billing, check-out and follow-up. As part of the course students are introduced to one or more scheduling/ rooming systems (Property Management Systems, PMS) used to assist in scheduling guest activities, rooming the guest, billing and guest history.


  • C in one of English Studies 12, Provincial English 12, English First Peoples 12, NIC ENG 060, ENG 096, or ENG 098; or C+ in ESL 092 and ESL 095; or English Assessment.
  • C in Foundations of Math 11, Applications of Math 11 or MAT-053; or Completion of Pre-Calculus 11 or Principles of Math 11; or Math Assessment.

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