THM-238 Service Management and Operations
45 hrs, 3 credits
This Services Management and Operations course will explore the nature of services in general and the unique dynamics of Tourism, Hospitality and Recreation services in particular. A primary focus of this course will be on management's role in creating a quality customer service experience by developing a successful service delivery system.
- C in one of ENG 160, ENG 115 or ENG 117; and THM 112 or BUS 150; or admission into the GLobal Tourism and Hospitality Advanced Certificate or Diploma.
For more information visit our timetable
For information about transferability: BCTransferGuide.ca