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THM-238 Service Management and Operations

45 hrs, 3 credits

This Services Management and Operations course will explore the nature of services in general and the unique dynamics of Tourism, Hospitality and Recreation services in particular. A primary focus of this course will be on management's role in creating a quality customer service experience by developing a successful service delivery system.


  • C in one of ENG 160, ENG 115 or ENG 117; and THM 112 or BUS 150; or admission into the GLobal Tourism and Hospitality Advanced Certificate or Diploma.

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For information about transferability: