Information for all Students

Frequently Asked Questions

Before deciding to withdraw from a course or several courses, please make an appointment with an Educational Advisor, Indigenous Advisor or an International Student Advisor by booking an appointment on-line or by calling 1-800-715-0914. Please also check key dates for the last day to withdraw without academic penalty.

All courses will be delivered in digital format or a blended format, with some digital content. For a full list of courses and to registration continues see winter timetable and winter timetable. Note: you must be accepted into an NIC program in order to register for a course.

There are a variety of methods instructors are planning for delivery, including, but not limited to, email, Blackboard Learn, Website/Blogging (Wordpress) and web conferencing (BlueJeans, Zoom, etc.). Students will require access to a computer with internet to successfully engage in your coursework.

Please be aware that prerequisites and fees are due at the start of the term, January 4 (see Key dates in case your program has a different due date). Please visit payment information for more details.

North Island College recognizes that due to the COVID-19 pandemic, you may be experiencing challenges and financial hardship. If you are concerned about being able to pay your tuition on time, or you may be worried that you don't have the appropriate technology to carry out your classes, please make an appointment with an Educational Advisor or a Financial Advisor as soon as possible and prior to the start of the winter term (January 4, 2021).

International students facing challenges and financial hardship should book an appointment with an International Student Advisor (ISA). Appointments with ISA’s can be booked online or by emailing isa@nic.bc.ca

NIC’s Registration page has information about timetabling & registration, payment information and frequently asked questions. Please also call 1-800-715-0914 to talk with a Registration Assistant.

Most registration and transcript services are available to students online through myNIC. You may also access a variety of NIC forms, including credential requests and registration statements. Completed forms can be emailed to forms@nic.bc.ca

If you do not have access to a computer or Wi-Fi network, or if you require support accessing your myNIC account, please call 1-800-715-0914 and a Registration Assistant will be happy to assist you. You may also call this number if you wish to modify or book an appointment with an Educational Advisor or Counselling services.

Students can self-serve using Student Planning through MyNIC.  There is registration information available here and a short video on using Student Planning.

Please visit payment information for more details.

All courses will be delivered in digital format or a blended format, with some digital content. There are a variety of methods instructors are planning for delivery, including, but not limited to, email, Blackboard Learn, Website/Blogging (Wordpress) and web conferencing (BlueJeans, Zoom, etc.). Students will require access to a computer with internet to successfully engage in coursework.

North Island College recognizes that due to the COVID-19 pandemic, students may be experiencing challenges and financial hardship. If you are concerned about being able to pay your tuition on time, or you may be worried that you don't have the appropriate technology to carry out your classes, please make an appointment with an Educational Advisor or a Financial Advisor as soon as possible and prior to the start of the winter term (January 4, 2021).

International students facing challenges and financial hardship should book an appointment with an International Student Advisor (ISA). Appointments with ISA’s can be booked online or by emailing isa@nic.bc.ca.

As a student, you are eligible to receive a student photo ID card. However, with social distancing restrictions currently in place face-to-face services in Student Services is unavailable.
You can still get your photo ID card by mail. To do this, you will need to email, from your North Island College email address, a jpeg headshot between 10-2500KB, and a clear copy of another photo ID (driver’s license, passport, BC ID, etc) to: photoid@nic.bc.ca. Once student services has received your jpeg headshot, they will produce your ID card and mail it to the current address on your NIC student record. If you have moved and not updated your address, you must do this or the card will be sent to the wrong address.

Please note, all programs and courses for Fall 2020 and Winter 2021 will require access to a computer and internet.

Have a look at NIC’s Learn Anywhere page which provides useful tips about how to be a digital learner during your studies.

All NIC libraries will be open for limited hours this fall.  Please visit the Library and Learning Commons website here for current hours.  Students will also have access to the library computer lab.

Students will be able to access Research Help through virtual appointment via BlueJeans, by email at library.research@nic.bc.ca and by phone at 250-334-5293.

The Live Chat Reference service, AskAway, will also be available to support students in the evenings and on the weekends.

The Citation & Style page provides students with additional research support including guides on APA, MLA, Chicago style, Academic Integrity/Plagiarism, and Annotated Bibliographies.

Students can access library materials including articles, ebooks, and streaming videos remotely by logging in with their myNIC credentials.

Students can check out print books from the Library using curbside pickup.

Students can make appointments for distance appointments at Writing Support website beginning Sept. 8, 2020. Students can choose to submit their assignment/question online and receive written feedback from writing support faculty.

Students can choose to book a virtual, real-time appointment and meet with faculty using web conferencing

Students can choose to request a phone call meeting from writing support faculty

WriteAway continues to accept online submissions from Sept 21, 2020 – Dec 9, 2020.

Writing resources available on the Writing Support webpage.

Students can make appointments for distance appointments at Math Support website.

Students can choose to submit their assignment/question online and receive written feedback.

Students can choose to book a virtual, real-time appointment and meet with faculty using web conferencing.

Students can choose to request a phone call meeting from faculty.

Peer Tutors in selected courses will be available for web conferencing tutoring. You can see availability and book appointments on Library & Learning Commons Peer Tutoring website.

Student Tech can assist students over the phone (250-334-5010) and via email at https://library.nic.bc.ca/studenttech/Contact.

Also access online information and answers to commonly asked questions at https://library.nic.bc.ca/friendly.php?s=studenttech/question.

Computers and printing services are available for students in the library and in computer labs (Comox Valley and Campbell River campuses) at various times each day. Access to these computers can be booked here.

All student services are available through telephone, email or video-appointments. Please do not come to the campus for Student Services support as in-person support is not currently available. Visit the Campus Services and Spaces webpage for a full list of services available on each campus.

Counselling Services are available through email, telephone or video appointments. Please book your appointment online or contact Student Services to make an appointment:

  • Campbell River / Mixalakwila: 250-923-9700 or toll free 1-800-715-0914
  • Comox Valley: 250-334-5000 or toll free 1-800-715-0914
  • Port Alberni: 250-724-8711 or toll free 1-800-715-0914

For additional or out-of-hours support, the following resources are available:

  • Vancouver Island Crisis Line: 1-888-494-3888
  • Vancouver Island Crisis Text: 250-800-3806
  • Keep.meSAFE: 1-844-451-9700
  • KUU-US Crisis Line: 1-800-588-8717
  • Here2Talk (24/7 counselling support for post-secondary students)

In an emergency, please call 911.

The Department of Accessible Leaning Services (DALS) provides a variety support for students with disabilities or medical conditions. This includes academic accommodations such as access to adaptive technology, evaluation adaptations, production of alternate-format course materials, etc.

DALS faculty are available through telephone, email or video-appointments.  If you would like to discuss potential supports and options, please send an email/call the faculty member listed below.

Campbell River Campus
Roslyn Gaetz 250-923-9713 roslyn.gaetz@nic.bc.ca
Ed Walker 2250-923-9700 ext. 4284 ed.walker@nic.bc.ca

Comox Valley Campus
Niki Baird 250-334-5079 niki.baird@nic.bc.ca
Wendy Harris 250-334-5080 wendy.harris@nic.bc.ca
Ed Walker 250-334-5000 ext. 4284 ed.walker@nic.bc.ca

Port Alberni Campus
Janis Almond 250-724-8765  janis.almond@nic.bc.ca
Ed Walker 250-724-8711 ext. 4284 ed.walker@nic.bc.ca

Mixalakwila Campus in Port Hardy
Roslyn Gaetz 250-923-9713 roslyn.gaetz@nic.bc.ca

Advising appointments for both domestic and international students should be booked online. The scheduled appointments will be by phone or video, at the choice of the student upon booking.

Indigenous students may also email indigenousadvising@nic.bc.ca with general questions, book an appointment online or call 1-800-715-0914.

International students may also email isa@nic.bc.ca with general questions or call 250-334-50210.

Assessment Services has suspended most face-to-face assessments and invigilation, but remote assessments and invigilation are available. Students interested in applying to an NIC program should first book an appointment with an Educational Advisor.

Student technical help is available online or by calling 1-800-715-0914 (ext. 5010). 

Also access online information and answers to commonly asked questions at https://library.nic.bc.ca/friendly.php?s=studenttech/question

Student Employment Services are available through email, telephone or video appointments using bluejeans. Please book your appointment online on CareerCentral or contact Student Employment Services to make an appointment: studentemployment@nic.bc.ca.

In the Comox Valley: 250-334-5076 or toll free 1-800-715-0914.

If you have any general questions or are in need of supports other than those indicated feel free to contact our Student Life department:

Students currently on practicum placements should contact their practicum coordinator for further information. Please monitor your email and www.nic.bc.ca frequently for updated information.

Students currently on co-op work terms or internships who have any concerns or issues should contact their Work Integrated Education Coordinator for further information. Please monitor your email and www.nic.bc.ca frequently for updated information.

Please ask your employer to complete a supervisor evaluation in the reduced timeframe and contact your Work Integrated Education Coordinator to make alternate arrangements.

Yes, NIC will make every effort to work with students scheduled to graduate to ensure all academic commitments are fulfilled prior to graduation.

Your health and safety is a priority and NIC will work with you in meeting academic requirements.

Students will be given more flexibility such as the ability to work part-time, remotely, and/or have their work term extended over more than one semester. All students are asked to communicate directly with their Work Integrated Education Coordinator if their place of employment is closed and in order to ensure that they fulfill co-op/internship requirements for academic credit.

  • Need support, but do not qualify for a loan? There may be funds available to help you with your studies as an NIC student, whether that's for groceries or accessing a computer. Contact a financial aid advisor via email or book an appointment online to discuss.
  • For more information about Federal government supports visit Canada’s COVID-19 Economic Response Plan.

Anyone who is concerned they, or someone they have been exposed to, may be experiencing symptoms of COVID-19 should contact their health-care provider or call public health at 8-1-1. The Office of the Provincial Health Officer added two COVID-19 information numbers 1-888-COVID19  and a texting line has also been established at 1-888-268-4319 .The province has also added a COVID-19 self-assessment website at https://covid19.thrive.health/.

If you are unwell and unable to complete your coursework, you should communicate with your instructor as soon as possible. You may also contact Student Services/Office of the Registrar by calling 1-800-715-0914 . The Office of the Registrar will review your situation and will support you to make an informed decision to withdraw. Medical withdrawals will be granted without medical notes and without academic penalty.

As North Island College students and employees gradually return to campus, please review the general safety protocols which have been created to reduce exposure to the COVID-19 virus.

To ensure and safe and healthy return to on-campus operations for everyone these protocols will accompany specific program, cohort and campus safety plans that are currently being developed in consultation with public health guidance. Please watch this page for the latest updates.

Please bring your own mask to campus. Non-medical masks are strongly recommended when it is not possible to consistently maintain a two-metre distance from others, including common areas or whenever safety plans require them. If you do not have one, NIC will have a limited number of masks available for students at hand sanitization stations, located near the entrance to NIC buildings.

Remember, wearing a mask alone does not prevent the spread of COVID-19. You must consistently and strictly adhere to good hygiene and public health measures, including frequent hand washing, physical distancing and staying at home when sick.

It is also important not to stigmatize people for their ability or choice to wear a mask. Health experts advise masks may be problematic for some people, such as those with asthma, autism or hearing impairments, making hygiene and public health measures more important. Where physical distancing is provided, the use of non-medical masks is a personal choice.

Learn more about how to safely and effectively wear a mask.

NIC’s COVID 19 Safety Plan also has more information on administrative controls and a table showing various risk situations and responses, including the use of PPE (pg. 8-9).

Every member of our college community has the right to be treated with respect and dignity and to be welcomed and supported on our campus. No person should experience discrimination resulting from a misplaced perception that they may be a carrier of a communicable disease based on their perceived disability, race, ancestry, place of origin or otherwise. This kind of targeting is discriminatory behaviour is a breach of college policy.

If you feel you experienced any of the above factors, you should report this to the Director, Student Affairs.

As a result of the COVID-19 outbreak, you may be worried about the health and safety of yourself or your family and friends. This is a challenging and uncertain time. It is not uncommon to experience higher levels of stress and feelings of being overwhelmed. If this is your experience, please seek help and support.

Counselling and support is available to members of our campus community who are affected by the COVID-19. We encourage students who need support at this time to contact Student Counselling Services – book an appointment or call 1-800-715-0914.

For additional or out-of-hours support, the following resources are available:

  • Vancouver Island Crisis Line: 1-888-494-3888
  • Vancouver Island Crisis Text: 250-800-3806
  • Keep.meSAFE: 1-844-451-9700
  • KUU-US Crisis Line: 1-800-588-8717

In an emergency, please call 911.

You should check with your supervisor on whether or not you should be reporting to work.

Visit the Campus Services and Spaces webpage for a list of the services and spaces available on each campus.

The four campuses are currently closed to the public, but NIC is still open for business and most of the campuses have some access for students. For an overview, please visit the Safe Start page.

For a list of campus spaces and services, visit the Campus Services and Spaces page.

For information about NIC’s COVID-19 response, including safety measures like cleaning, please see the COVID-19 Safety Plan.

Marine and First Aid are back in operation with a full slate of courses scheduled in online, blended and in some cases fully face to face delivery. Credential programs such as Metal Jewelry and Hospital Unit Clerk will be delivered in blended format beginning this fall or winter.

All ElderCollege classes in Campbell River, the Comox Valley and Port Alberni will be delivered online this fall. Please check your email and this webpage frequently for updates.

Learn More about COVID-19

A toll-free number has been established for Canadians 1-833-784-4397 to answer general questions about COVID-19.

Additional resources: